Plans & account · Guide 31 of 37
Sign in and reset your password
Access your account with email and recover a forgotten password without creating a duplicate account.
Before you start
- Use the email associated with your Cloopp account.
- Have access to that email inbox for confirmation and password-reset messages.
Step-by-step walkthrough
Step 1
Open the account sign-in page
Select Sign in on Cloopp. Enter your email and password for an existing account; use registration only if you do not already have one.
Step 2
Request a reset if needed
Use Forgot password?, enter the account email and select Send reset link. Check the inbox and spam folder; submitting the request does not itself change your password.
Cloopp / Step 2: Request a reset if neededStep 2: Request a reset if neededActual Cloopp screen · Sample workspace Step 3
Follow the reset link
Open the latest reset email and follow its link. Choose the new password on the reset page and submit it. Do not share the link with teammates.
Step 4
Sign in and check your workspace
Return to sign-in with the same email and new password. Select your workspace from the menu; new accounts without a workspace continue to setup.
Practical example
Avoid duplicate accounts
If a client invitation was sent to a work email, sign in or reset that work-email account. Registering a different personal address will not accept the original invitation.
Common issues and fixes
- No email has arrived
- Check the address, spam folder and newest request. If it still does not arrive, contact support; do not assume repeated requests fix an incorrect address.
- The reset link fails
- Request a fresh link and use the newest message. If the problem persists, contact support without including your password.
What success looks like
You access the original account and retain its existing workspace memberships.
Still need help? Contact Cloopp support
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