Refund Policy

We want you to be happy with Cloopp. Our orders are processed by Paddle, our merchant of record, which issues all refunds.

14-day refund window

If you're not satisfied, request a refund within 14 days of your first payment or a renewal and we'll refund that payment in full.

Cancellation

You can cancel anytime from Plan & billing. Your plan stays active until the end of the current period and won't renew. Unused AI credits do not carry over after cancellation.

How to request a refund

Email support@cloopp.com with your account email, or contact Paddle through the link on your receipt. Refunds go back to your original payment method, usually within 5–10 business days.